Frequently Asked Questions
Everything you need to know about our handcrafted fashion accessories.
What is the standard processing time for orders?
Since our items are handcrafted, please allow 3-5 business days for your order to be prepared before shipping. During peak holiday seasons, processing may take up to 7 business days.
Do you offer international shipping?
Yes, we ship worldwide. International delivery times vary by destination but typically range from 10-21 business days. Please note that customers are responsible for any local customs duties or taxes.
What is your return and exchange policy?
We accept returns and exchanges on unworn items within 30 days of delivery. Due to hygiene reasons, certain personal accessories may be final sale. Please contact our support team to initiate a return label.
How do I ensure I choose the correct size?
Each product page includes a detailed sizing guide and measurement instructions. We recommend measuring your neck or wrist with a soft measuring tape before placing your order to ensure a perfect fit.
What materials do you use in your products?
We prioritize high-quality, durable materials including premium cotton fabrics, reinforced stitching, and gold-plated hardware. All materials are selected for both aesthetic appeal and long-term comfort.
Can I track my order once it has shipped?
Absolutely. Once your order is dispatched, you will receive an email confirmation containing a tracking number and a link to monitor your package's progress in real-time.